This policy explains how academyortho.net(the Site) handles information about the people who visit it. The Site is an informational resource for the practice of Academy Orthopaedics.

Information you provide

If you submit the appointment request form, you provide your name, email address, telephone number, a reason for the visit selected from a fixed list, optionally a preferred office, and optionally the name of your insurance plan. A consent checkbox must be ticked before the form can be submitted.

The form does not ask for symptoms, diagnoses, medical history or imaging, and it should not be used to provide them.

Text messages

If you opt in to text messages from Academy Orthopaedics, the practice collects your mobile phone number and your messaging preferences. They are used only to send the messages you agreed to receive: appointment reminders, surgery details, billing reminders, and replies from the practice's text assistant.

Your number is shared with the service provider that delivers the messages, solely for that purpose.SMS opt-in data and consent are not sold or shared with third parties for marketing purposes.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. The full terms are on theText Messaging Terms page.

Information collected automatically

The Site is hosted by Netlify, which maintains server logs recording requests made to it. These typically include an IP address, the pages requested, the time of the request, and browser and device information. This is standard for web hosting and is used for delivering the Site and for security.

Cookies and analytics

This Site does not currently load any analytics service and sets no cookies of its own. No advertising or tracking pixels are present.

Site search runs entirely in your browser using a static index downloaded with the page. What you type into the search box is not sent to any server and is not recorded.

If an analytics service is added in future, this policy will be updated to name it and describe what it collects before it is deployed.

How information is used

To respond to appointment requests and enquiries
To send text messages you have opted in to receive
To operate, maintain and secure the Site
To protect against spam, abuse and security threats

Information submitted through a form on this Site is used to reply to you. It is not sold or rented to anyone.

Third parties

Netlify hosts the Site and processes form submissions on its infrastructure.
Twilio delivers text messages to patients who have opted in to them.
Fonts are served from this Site rather than from a third party, so no request is made to an external font service.

The Site does not embed third-party video, social media widgets or advertising.

Data retention

Form submissions are retained for as long as needed to respond to the enquiry and to maintain business records. A specific retention period is pending review and will be stated here once confirmed.

Your choices

You can use this Site without submitting any information. To ask what has been retained about an enquiry you sent, or to ask for it to be deleted, contact the office atinfo@academyortho.net.

Information held as part of a medical record, as opposed to a website enquiry, is governed by separate rules and by applicable health privacy law.

Children

The Site is intended for a general adult audience and is not directed to children under 13.

Changes

This policy may be updated. Material changes will be reflected in the effective date above.

Contact

Questions about this policy can be sent toinfo@academyortho.net, or raised through the contact page.

Privacy Policy