Text Messaging Terms

Program description

Academy Orthopaedics sends text messages to patients who opt in. These include appointment reminders, surgery details, billing reminders, and replies from the practice's text assistant. The text assistant can help you schedule, reschedule or cancel an appointment, and answer questions about office locations and physician availability.

How to opt in

You can opt in by ticking the text messaging consent box on the digital intake form, or by texting the office and replying Y to confirm.

Consent to receive text messages is not a condition of receiving care.

Message frequency

Message frequency varies. Typically you will receive 3 messages per appointment, 1 message with surgery details if surgery is scheduled, and 2 messages per bill, plus replies when you text the office.

Costs

Message and data rates may apply.

Help and opting out

Reply HELP for help.

Reply STOP to opt out. After you reply STOP, you will receive one message confirming it and no further messages. You can opt back in at any time by texting START.

Support

For help with text messages, contact Academy Orthopaedics at (312) 313-1086 or atinfo@academyortho.net.

Emergencies

Text messages are not monitored for emergencies. If you think you are having a medical emergency, call 911.

Not a secure channel for clinical detail

Please do not text medical records, imaging or detailed clinical information. The office will tell you how to send those securely.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Privacy

Your mobile number and messaging preferences are handled as described in thePrivacy Policy. SMS opt-in data and consent are not sold or shared with third parties for marketing purposes.

Changes

These terms may be updated. Material changes will be reflected in the effective date above.